Waking Watch Services
Trained Waking Watch operatives providing continuous fire safety vigilance and rapid emergency response within residential and commercial buildings affected by fire safety risks. Protecting residents, minimising risk, and ensuring compliance with current fire safety guidance and legal requirements.
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What is Waking Watch?
Critical Fire Safety Measure
Waking watch is a fire safety measure required when a building's fire alarm system is impaired or deficient. Trained personnel patrol buildings 24/7 to detect fire hazards and raise the alarm if needed.
Legal Requirement
Mandated by fire risk assessments and enforced by fire services. Essential for maintaining fire safety compliance when building systems cannot provide adequate protection.
Post-Grenfell Response
Commonly required in residential blocks with cladding issues following the Grenfell tragedy. Provides essential interim fire safety until permanent solutions are implemented.
Continuous Vigilance
Round-the-clock patrols ensure no gaps in fire safety coverage. Officers are trained to identify potential fire hazards and execute emergency procedures when required.
Safety. Professionalism. Total Vigilance.
Our Professional Approach
We deliver comprehensive waking watch services with the highest standards of professionalism, technology, and fire safety expertise.
Continuous Fire Safety Patrols
Operatives patrol all residential floors, escape routes, stairwells, communal areas, lobbies, corridors, bin stores and risk-sensitive locations on a strict schedule.
Immediate Emergency Response
Raise the alarm immediately, use megaphones to alert residents, direct evacuation, call the fire brigade and support emergency services on arrival.
Digital QR Reporting
Patrols tracked via QR code digital logging recording time, location covered, patrol officer details and all observations. Logs stored for auditing and compliance.
Hazard Identification
Damaged or wedged fire doors, blocked escape routes, faulty fire safety equipment, electrical hazards and combustible materials in communal areas are logged and escalated.
Trained & SIA Licensed
All operatives trained in fire response, evacuation procedures, hazard identification, emergency communication, building layout familiarisation and first aid basics.
Resident Communication
Operatives carry charged megaphones at all times to deliver clear voice instructions during emergencies, guide residents to assembly points and issue safety announcements.
How It Works
Our streamlined process ensures rapid deployment and effective implementation of waking watch services tailored to your building's specific requirements.
Initial Consultation & Site Assessment
We conduct a thorough evaluation of your building, reviewing fire risk assessments and understanding specific safety requirements.
Fire Risk Review & Patrol Planning
Our experts analyze building layout, escape routes, and risk areas to develop a comprehensive patrol strategy and response plan.
Team Deployment & Briefing
Fully trained SIA licensed officers are deployed to site and briefed on building-specific procedures and emergency protocols.
24/7 Patrols with Digital Logging
Continuous patrols commence with QR code check-ins and digital reporting providing real-time visibility of all activities.
Regular Reports to Management
Comprehensive reporting to management companies and freeholders ensures full transparency and compliance documentation.
Protecting Residents. 24 Hours a Day.
Who Needs Waking Watch?
Our waking watch services are essential for various property types and organisations facing fire safety challenges. We also assist with planned fire drills, evacuation testing and resident education on safe exit routes.
Residential Management Companies
Managing residential blocks with compromised fire systems or cladding issues requiring interim fire safety measures.
Freeholders & Landlords
Property owners responsible for building safety compliance and resident protection during system maintenance or upgrades.
Housing Associations
Social housing providers ensuring fire safety compliance across their portfolio of residential properties.
Local Authorities
Council-owned properties requiring fire safety compliance and interim protection measures.
Building Owners with EWS1 Issues
Properties with External Wall System assessments identifying fire safety concerns requiring immediate action.
Properties with Compromised Fire Systems
Buildings where fire alarm systems, sprinklers, or other fire safety equipment is temporarily out of service.
Compliance & Standards
Our services align with the latest fire safety legislation and industry guidance, ensuring full regulatory compliance.
Key Legislation
Additional Services
Cladding Support & Compliance
Where cladding remediation works are in progress, Ten Stars operatives liaise with builders, inspectors and fire safety consultants. Access is supervised to prevent unauthorised entry and residents are informed of safety updates where necessary. We work closely with fire services, local authorities and regulatory bodies to ensure full compliance throughout the remediation process.
Protect Your Building Today
Ten Stars delivers a proactive and compliant Waking Watch service that protects residents, minimises fire risk, ensures rapid emergency response, supports fire authority operations and maintains legal compliance for duty holders.